Thursday, September 27, 2012

ANGEL Tip #3: Top ANGEL Issues and Resolutions this Fall Semester

Well, the semester is underway and students and faculty appear to be settling in.  I thought I would share some of the top issues we experienced with ANGEL, our Learning Management System, here at North Shore Community College this fall.

We upgraded to ANGEL version 8.0 in late August and there have been a few “quirky” things happening.

Our top issues (and resolutions) with ANGEL this semester:

1)    Issue: Problem uploading files (PDF) to ANGEL when using Firefox
      Resolution:  Clear cache in Firefox by going to tools, options, advanced, network and then clearing cache.

2)    Issue: Can’t see student names in ANGEL email site
      Resolution: Use another browser

3)    Issue: Students can’t see course
  • Students –  make sure the instructor uses the ANGEL system with the course.
  • Instructors — the course needs to be made available to students.
  1. Go to the Manage tab in the course site.
  2. Click the General Course Settings link.
  3. Click the Access tab.
  4. Click on the drop down arrow in the Member Access section, and choose “All Members”.  Remember to save your edit!
4)    Issue: Links won’t work (always a good idea to test them before the course begins).
       Resolution:  Relink it by first copying the correct URL.
  1. Go to Lessons tab and the document where the link is.
  2. Under Settings for that document, highlight the words for the link.
  3. Click on the icon that looks like a globe with a chain link on it.
  4. Paste the correct URL into the URL section and click Ok.  This should activate the link.
Besides these recommendations above, one thing we always encourage people to try is to log out of ANGEL, close your browser and try a different browser.  Unfortunately, due to the popularity of several different browsers all of which update their software at various and intermittent times, ANGEL will perform better in some rather than others, especially if the browser being used was just recently updated.  

What other issues or problems are you running into with Angel?  Be sure to let us know by contacting us at  We want to hear from you!