Thursday, February 20, 2014

Keeping an Eye Out for ANGEL Issues

The semester is off to a cold and snowy start but faculty and students seem to be adapting well!  I thought I would address a few issues ANGEL has been experiencing lately.
Probably the most common one is the browser issue.  If you have not been able to type in a discussion content box, it is probably because you are using a browser that is not supported by ANGEL.
ANGEL Supported Browsers:
  • Internet Explorer 8, 9, or 10 (Compatibility View must be on. Add ANGEL as a Trusted Site. For Windows 8, use IE10 in Desktop Mode; do not use in Metro Mode.)
  • Safari 5 or 6
  • Chrome 21, 24, 27, or 28
  • Firefox 18, 21, or 22
Be sure to  check the ANGEL homepage and look under the System Check area for information on what browser and version you are using. If you find you are not using a browser that ANGEL supports please check the Browser Info area and the "Set Your Browser to Work with ANGEL" section.
Sometimes, your browser will do automatic updates and update to a version of the browser that ANGEL does not support. You can uncheck the automated updates for your browser.  Just do a Google search (for your browser name and "how to turn off automatic updates") and it should give you directions.
Another issue is that Internet links may appear to not work.  This happens sometimes with mixed content: using ANGEL, which is a secured site, with another website, which is unsecured (that's not to say the site is dangerous, but doesn't require the level of security that ANGEL requires such as an article on Boston.com).  The link may appear as broken links or blank pages. If you are using Firefox, and this occurs, click on the shield icon (left side of the URL address bar) and select "Disable Protection on This Page" from the dropdown menu. If you're using Chrome, click on the shield icon (right side of the URL bar) and click "Load Unsafe Script."

Hopefully, this will address some of the issues that you may be encountering with ANGEL. If you have any questions please feel free to contact us at angel@northshore.edu.